Refund policy

✨ The Bloom Guarantee – Refunds & Returns

At Bloom N Present, your happiness matters to us. While most of our customers love their order, we know that sometimes things don’t go as planned. That’s why we’ve made our returns policy simple, clear, and fair — in line with Australian Consumer Law.

🌸 Faulty or Damaged Items

If your item arrives damaged, faulty, or not as described, we’ll make it right.
To be eligible:

• Contact us at info@bloomnpresent.com.au within 30 days of purchase.

• Please provide your order number, a description of the issue, and (if possible) a quick photo so our team can help straight away.

• Once approved, we’ll provide our return address details.

🚚 Return Shipping

• Customers cover the cost of returning items to us.

• We recommend a trackable shipping method.

• Once the item is received and confirmed faulty, we’ll refund you in full (minus any original shipping fees, if applicable).

💛 Our Remedy Promise

• We’ll offer a 100% refund or a replacement product — your choice.

• Refunds are processed back to your original payment method once we’ve inspected the item.

❌ Non-Faulty Returns

As a small boutique store, we cannot accept change-of-mind returns. Please choose carefully, and reach out if you need help deciding before purchasing.

📩 Need Help?

Email us anytime at info@bloomnpresent.com.au — we’re here to make sure your experience is as special as your gift.